All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons, promotional events, or holidays, order processing may take longer than usual. We appreciate your patience and understanding.

Estimated Delivery Times

The following delivery times are estimates and begin after your order has been processed.

United States: 1–5 business days

Canada: 5–12 business days

Mexico: 5–12 business days

Europe: 5–12 business days

Others: 5–12 business days

Please note that these delivery estimates are not guaranteed and may vary depending on your location and local carrier operations.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
  
• The item must be returned in its original packaging with all included pieces, accessories, and manuals.
  
• Proof of purchase (order confirmation or receipt) is required.
  
• Please contact us before sending any return. Returns sent without authorization may not be accepted.
  

Customer Support:

Email: support@doopixel.com

Missing Pieces

Our building sets are carefully inspected before shipping. However, if you discover that pieces are missing, please contact us.

Instead of returning the entire product, we will gladly send replacement pieces free of charge whenever possible.

Please include:

• Your order number
  
• A photo of the instruction manual (if applicable)
  
• The part number(s) of the missing pieces
  

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

Please provide:

• Your order number
  
• A description of the issue
  
• Clear photos of the product and packaging
  

After reviewing your request, we will provide an appropriate solution, which may include:

• Replacement parts
  
• A replacement product
  
• A partial refund
  
• A full refund