Privacy policy

Last updated: April 2026

Welcome to Doopixel ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Doopixel is operated by:

BRICK2ART CO., LIMITED

RM D07, 8/F KAI TAK FTY BLDG

NO. 99 KING FUK ST

SAN PO KONG

HONG KONG

Email:
support@doopixel.com

2. Information We Collect

We may collect the following types of personal information.

Information You Provide

When you place an order or contact us, we may collect:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely by our payment providers)
Order history
Customer support communications

We do not store your complete credit card information.

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Language preferences
Time zone
Referral source
Pages visited
Products viewed
Time spent on pages
Purchase behavior

This information helps us improve our website and customer experience.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze website traffic
Measure advertising performance
Personalize your shopping experience

You may disable cookies through your browser settings. However, some website features may not function properly.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Process payments
Provide customer support
Send order confirmations and shipping updates
Prevent fraud
Improve our products and website
Respond to inquiries
Comply with legal obligations
Send promotional emails (only if you have subscribed)

4. Marketing Communications

If you subscribe to our newsletter, we may occasionally send you:

New product announcements
Promotions
Discounts
Product updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

5. Sharing Your Information

We do not sell your personal information.

We only share your information when necessary with trusted service providers, including:

Payment processors
Shipping companies
Shopify
Analytics providers
Marketing platforms
Fraud prevention services
Government authorities when legally required

These providers are only permitted to use your information to perform services on our behalf.

6. Payment Information

Payments are processed securely through third-party payment providers.

Depending on your chosen payment method, this may include providers such as:

Shopify Payments
PayPal
Stripe
Apple Pay
Google Pay

We never receive or store your complete payment card details.

7. Shipping Partners

To deliver your order, we share necessary shipping information with logistics providers.

This may include:

Your name
Shipping address
Phone number (when required)
Email address (if required for delivery notifications)

8. Analytics and Advertising

We may use third-party tools to better understand how visitors use our website.

These tools may include:

Google Analytics
Google Ads
Meta Pixel (Facebook & Instagram)
TikTok Pixel (if installed)

These services may use cookies to measure website performance and advertising effectiveness.

9. Data Retention

We retain your information only for as long as necessary to:

Fulfill your orders
Maintain business records
Resolve disputes
Comply with tax and legal obligations

When your information is no longer required, it will be securely deleted or anonymized.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Although no online system can guarantee absolute security, we continuously work to protect your data from unauthorized access, disclosure, or misuse.

11. International Data Transfers

Because we operate internationally, your personal information may be transferred to and processed in countries outside your country of residence.

When required by applicable law, we take appropriate measures to ensure your information receives an adequate level of protection.

12. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing
Withdraw consent
Request a copy of your data
Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at:

support@doopixel.com

13. GDPR (European Economic Area)

If you are located within the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent

You have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, erase, restrict processing, and request portability of your personal data.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

Know what personal information we collect
Request deletion of your personal information
Correct inaccurate personal information
Limit the use of sensitive personal information where applicable

We do not sell your personal information.

15. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us immediately.

16. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Doopixel