Shipping policy
Last updated: April 2026
Thank you for shopping with Doopixel. We are committed to delivering your order safely and as quickly as possible.
Please read our Shipping Policy before placing your order.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During peak seasons, promotional events, or holidays, order processing may take longer than usual. We appreciate your patience and understanding.
Estimated Delivery Times
The following delivery times are estimates and begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 1–5 business days |
| Canada | 5–12 business days |
| Mexico | 5–12 business days |
| Europe | 5–12 business days |
| Other International Destinations | 5–12 business days |
Please note that these delivery estimates are not guaranteed and may vary depending on your location and local carrier operations.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing:
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Your tracking number
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Carrier information
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A tracking link (when available)
Please allow up to 48 hours for tracking information to become active after shipment.
Shipping Carriers
To provide reliable and efficient delivery, we work with trusted international shipping partners.
The shipping carrier may vary depending on your destination and warehouse location.
Shipping Fees
Shipping costs are calculated during checkout based on:
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Destination country
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Order value
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Product weight
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Available shipping methods
Any applicable shipping charges will be clearly displayed before payment.
Customs, Duties & Taxes
For most destinations, customs duties, import taxes, and applicable clearance fees are included in your order and prepaid by Doopixel through our shipping partners.
Under normal circumstances, you will not be required to pay additional customs duties or import taxes upon delivery.
If an unexpected customs issue arises, please contact our customer support before making any payment so that we can assist in resolving the matter.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
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Public holidays
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Peak shopping seasons
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Severe weather
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Customs inspections
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Flight delays
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Carrier network disruptions
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Natural disasters
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Government regulations
We appreciate your patience should any unexpected delays occur.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order.
Doopixel is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
If your order has not yet been shipped, we will do our best to update your shipping information.
Lost Packages
If your package appears to be lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment.
If the carrier confirms that the package has been lost, we will arrange either:
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A replacement shipment, or
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A full refund
Delivered but Not Received
If the tracking information indicates that your package has been delivered but you have not received it, we recommend:
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Checking around your property
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Asking household members or neighbors
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Contacting your local delivery carrier
If you still cannot locate your package, please contact us within 7 days of the delivery date, and we will assist you in investigating the issue.
Refused or Unclaimed Shipments
If a package is refused by the customer or returned because it was unclaimed, an incorrect address was provided, or delivery attempts were unsuccessful, the customer may be responsible for:
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Original shipping charges
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Return shipping fees
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Any carrier handling charges
These amounts may be deducted from any applicable refund.
Damaged Packages
If your package arrives damaged, please contact us within 7 days after delivery.
Please provide:
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Your order number
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Photos of the damaged packaging
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Photos of the damaged product
We will review your case and provide an appropriate solution as quickly as possible.
Multiple Shipments
In some cases, your order may be shipped in multiple packages due to:
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Product availability
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Warehouse inventory
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Shipping efficiency
If this occurs, you will receive separate tracking information for each shipment where applicable.
Delivery Areas
We currently ship to most countries and regions worldwide.
If shipping is unavailable for your location during checkout, please contact us at support@doopixel.com, and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Doopixel
Email:
Company:
BRICK2ART CO., LIMITED
Address:
RM D07, 8/F KAI TAK FTY BLDG
NO. 99 KING FUK ST
SAN PO KONG
HONG KONG