Shipping Policy

Thank you for shopping with Doopixel. Below you will find important information regarding our shipping process, delivery times, and costs.

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1. Shipping Destinations

We currently ship to most countries worldwide, with a primary focus on:

• European Union countries

• United Kingdom

• Selected international destinations

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2. Shipping Fees

• Free Shipping on orders over €59

• Orders below €59 will be charged a shipping fee, calculated at checkout based on your location

Shipping costs (if applicable) will be clearly displayed before you complete your purchase.

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3. Order Processing Time

• Orders are typically processed within 1–2 business days

• Processing time may be extended during peak seasons or promotional periods

Once your order has been shipped, you will receive a confirmation email with tracking information.

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4. Estimated Delivery Time

Estimated delivery times vary depending on your location:

• Europe: 5–8 business days

• United Kingdom: 5–8 business days

• Other countries: 5–8 business days

Please note that these are estimates and not guaranteed delivery times.

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5. Shipping Methods

We work with trusted international carriers to ensure safe and efficient delivery. Shipping methods may vary depending on destination and availability.

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6. Customs, Duties, and Taxes

For most destinations, including the European Union and the United Kingdom, we ship using a Delivered Duty Paid (DDP) service.

• This means that all applicable customs duties, taxes, and import fees are already included in your order
• You will not be required to pay any additional charges upon delivery

In rare cases (depending on local regulations or remote areas), additional fees may apply. If this occurs, please contact us and we will assist you.

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7. Delays and Delivery Issues

While we strive to deliver your order on time, delays may occur due to factors beyond our control, including:

• Customs inspections

• Carrier delays

• Weather or logistical disruptions

Doopixel is not responsible for delays caused by these external factors.

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8. Incorrect Address

Please ensure that your shipping address is accurate and complete.

We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us as soon as possible at support@doopixel.com.

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9. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date and provide relevant details (including photos, if applicable).

We will work with the shipping carrier to resolve the issue and offer an appropriate solution.

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10. Contact Us

If you have any questions about shipping, please contact us:

Email: support@doopixel.com

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Thank you for choosing Doopixel. We appreciate your trust and support!