Terms of service

Last updated: April 2026

Welcome to Doopixel. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Company Information

This website is operated by:

BRICK2ART CO., LIMITED

RM D07, 8/F KAI TAK FTY BLDG

NO. 99 KING FUK ST

SAN PO KONG

HONG KONG

Customer Support:

Email: support@doopixel.com

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old, or have permission from a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
All information you provide is accurate and complete.

3. Products

We specialize in pixel brick building sets and related products.

We strive to ensure that all product descriptions, images, colors, dimensions, and specifications are accurate. However, slight variations may occur due to:

Screen display settings
Manufacturing tolerances
Product updates
Packaging revisions

Such differences do not constitute product defects.

4. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices do not necessarily include:

Taxes
Customs duties
Import VAT
Brokerage fees

Customers are responsible for any import charges required by their local authorities unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

Refuse any order
Limit quantities
Cancel suspicious transactions
Request additional verification
Decline orders suspected of fraud or unauthorized activity

If payment has already been collected for a cancelled order, a full refund will be issued.

6. Order Cancellation

Customers may request cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation is no longer possible.

Please refer to our Return & Refund Policy regarding returns after delivery.

7. Payment

We accept payment through secure third-party payment providers.

Accepted payment methods may include:

Shopify Payments
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Other payment methods displayed during checkout

Payment information is securely processed by our payment providers.

8. Shipping

Shipping times provided on our website are estimates only.

Delivery delays may occur due to:

Customs inspections
Severe weather
Carrier delays
Public holidays
International logistics disruptions

Doopixel is not responsible for delays beyond our reasonable control.

9. Customs, Duties and Taxes

For most destinations, customs duties, import taxes, and applicable clearance fees are included in your order and prepaid by Doopixel through our shipping partners.

Under normal circumstances, you will not be required to pay additional customs duties or import taxes upon delivery.

If an unexpected customs issue arises, please contact our customer support before making any payment so that we can assist in resolving the matter.

10. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted that policy.

11. Missing Pieces

Our products consist of multiple building brick components.

If your building set contains missing pieces, please contact our customer support.

Whenever possible, we will provide replacement pieces rather than requiring the return of the entire product.

12. Intellectual Property

All content available on this website, including but not limited to:

Logos
Brand names
Product designs
Photographs
Graphics
Videos
Text
Product descriptions
Instructions
Website design

is owned by or licensed to Doopixel and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

13. User Conduct

You agree not to:

Violate any applicable laws
Attempt unauthorized access to our website
Upload malicious software
Interfere with website operations
Submit fraudulent orders
Use our content without authorization

We reserve the right to suspend or terminate access for violations of these Terms.

14. Product Safety

Our building sets contain small parts.

They are not suitable for children under 3 years of age due to choking hazards.

Adult supervision is recommended where appropriate.

Customers are responsible for using products according to the included instructions.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Doopixel shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Loss of profits
Loss of business opportunities
Loss of data

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Disclaimer of Warranties

Except as expressly stated, all products and services are provided on an "as is" and "as available" basis.

We do not guarantee that:

The website will always be uninterrupted
The website will always be error-free
The website will always be available

17. Force Majeure

We shall not be liable for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
War
Government actions
Labor disputes
Pandemics
Transportation interruptions
Internet outages

18. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you agree to the collection and use of your information as described therein.

19. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, services, or privacy practices of those websites.

Access to third-party websites is at your own risk.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operations of BRICK2ART CO., LIMITED, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights available under the laws of your country of residence.

21. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Doopixel

Email:
support@doopixel.com

Company:
BRICK2ART CO., LIMITED

Address: