Last updated: April 2026

Thank you for shopping with Doopixel. We are committed to delivering your order safely and as quickly as possible.

Please read our Shipping Policy before placing your order.

---

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons, promotional events, or holidays, order processing may take longer than usual. We appreciate your patience and understanding.

---

Estimated Delivery Times

The following delivery times are estimates and begin after your order has been processed.

Destination	Estimated Delivery Time
United States	1–5 business days
Canada	5–12 business days
Mexico	5–12 business days
Europe	5–12 business days
Other International Destinations	5–12 business days

Please note that these delivery estimates are not guaranteed and may vary depending on your location and local carrier operations.

---

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your tracking number

• Carrier information

• A tracking link (when available)

Please allow up to 48 hours for tracking information to become active after shipment.

---

Shipping Carriers

To provide reliable and efficient delivery, we work with trusted international shipping partners.

The shipping carrier may vary depending on your destination and warehouse location.

---

Shipping Fees

Shipping costs are calculated during checkout based on:

• Destination country

• Order value

• Product weight

• Available shipping methods

Any applicable shipping charges will be clearly displayed before payment.

---

Customs, Duties & Taxes

For most destinations, customs duties, import taxes, and applicable clearance fees are included in your order and prepaid by Doopixel through our shipping partners.

Under normal circumstances, you will not be required to pay additional customs duties or import taxes upon delivery.

If an unexpected customs issue arises, please contact our customer support before making any payment so that we can assist in resolving the matter.

---

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Public holidays

• Peak shopping seasons

• Severe weather

• Customs inspections

• Flight delays

• Carrier network disruptions

• Natural disasters

• Government regulations

We appreciate your patience should any unexpected delays occur.

---

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Doopixel is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at: support@doopixel.com

If your order has not yet been shipped, we will do our best to update your shipping information.

---

Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost, we will arrange either:

• A replacement shipment, or

• A full refund

---

Delivered but Not Received

If the tracking information indicates that your package has been delivered but you have not received it, we recommend:

• Checking around your property

• Asking household members or neighbors

• Contacting your local delivery carrier

If you still cannot locate your package, please contact us within 7 days of the delivery date, and we will assist you in investigating the issue.

---

Refused or Unclaimed Shipments

If a package is refused by the customer or returned because it was unclaimed, an incorrect address was provided, or delivery attempts were unsuccessful, the customer may be responsible for:

• Original shipping charges

• Return shipping fees

• Any carrier handling charges

These amounts may be deducted from any applicable refund.

---

Damaged Packages

If your package arrives damaged, please contact us within 7 days after delivery.

Please provide:

• Your order number

• Photos of the damaged packaging

• Photos of the damaged product

We will review your case and provide an appropriate solution as quickly as possible.

---

Multiple Shipments

In some cases, your order may be shipped in multiple packages due to:

• Product availability

• Warehouse inventory

• Shipping efficiency

If this occurs, you will receive separate tracking information for each shipment where applicable.

---

Delivery Areas

We currently ship to most countries and regions worldwide.

If shipping is unavailable for your location during checkout, please contact us at support@doopixel.com, and we will do our best to assist you.

---

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Doopixel

Email: support@doopixel.com

Company: BRICK2ART CO., LIMITED

Address: RM D07, 8/F KAI TAK FTY BLDG, NO. 99 KING FUK ST, SAN PO KONG, HONG KONG

Last updated: April 2026

Thank you for shopping with Doopixel. We want every customer to enjoy our pixel brick building sets. If you're not completely satisfied with your purchase, we're here to help.

---

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging with all included pieces, accessories, and manuals.

• Proof of purchase (order confirmation or receipt) is required.

• Please contact us before sending any return. Returns sent without authorization may not be accepted.

Customer Support: support@doopixel.com

---

Missing Pieces

Our building sets are carefully inspected before shipping. However, if you discover that pieces are missing, please contact us.

Instead of returning the entire product, we will gladly send replacement pieces free of charge whenever possible.

Please include:

• Your order number

• A photo of the instruction manual (if applicable)

• The part number(s) of the missing pieces

---

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

After reviewing your request, we will provide an appropriate solution, which may include:

• Replacement parts

• A replacement product

• A partial refund

• A full refund

---

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products

• Products that have been assembled, used, or intentionally damaged

• Products with missing pieces due to customer handling

• Items returned without original packaging

• Gift cards (if applicable)

---

Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs.

If the return is due to our mistake, such as:

• Defective products

• Incorrect products shipped

• Products damaged during shipping

Doopixel will cover the reasonable return shipping cost or provide another suitable solution.

---

Refund Process

Once your returned item has been received and inspected, we will notify you of the result.

If approved, your refund will be issued to your original payment method.

Please note:

• Original shipping charges are non-refundable unless the return is caused by our error.

• Refund processing times depend on your bank or payment provider and usually take 5–10 business days after approval.

---

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order in accordance with this policy.

---

Lost Packages

If tracking shows that your package has been lost during transit, please contact us.

After confirming the shipment status with the shipping carrier, we will arrange either:

• A replacement shipment, or

• A full refund.

Please note that we are not responsible for delays caused by customs clearance, severe weather, public holidays, or other circumstances beyond our control.

---

Refused Deliveries

If a customer refuses delivery or fails to collect the package, resulting in the parcel being returned to us, the original shipping cost and any return shipping or carrier handling fees may be deducted from the refund.

---

European Union Customers

If your order is delivered to a country within the European Union, you may have certain statutory rights under applicable consumer protection laws. Nothing in this policy limits those legal rights.

Please note that personalized or made-to-order products may not be eligible for cancellation or return under applicable law.

---

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Doopixel

Email: support@doopixel.com

Address:
BRICK2ART CO., LIMITED

RM D07, 8/F KAI TAK FTY BLDG,
NO. 99 KING FUK ST,
SAN PO KONG,
HONG KONG